Here at Utopia Aquatic we believe in transparency. For the 2011 season we have faced issues with supply shortages from wholesalers which has led to longer than expected shipping times. As a retailer — we cannot control when plants will be available from our suppliers but we do have the ability to improve communication with our clients. Here is how we have invested in communication:
- Traditional email has been replaced by a dedicated support desk. Whether you email, use the support tab, or send a message via our contact page — it all flows into one interface. This allow us to be more organized and as a result we have doubled our response times to all support tickets.
- Extended our communication channels to Twitter, Facebook, and Flickr.
We strive for a happy and memorable experience with every order. Our clients keep us motivated to keep making improvements. Here are a few of their thoughts:
A great experience. He sent a very nice plant and a bonus plant to boot! I was very impressed with his customer service and follow-up.
-Robert from Minnesota, USA
Thank you for good work!
-Kato from Yokkaichi-City, Japan
Although shipment was a little slow, it was well worth the wait. The plants were HUGE, healthy and shipped beautifully. The prices are most reasonable, and the quallity is far far better than I received from another company earlier this year. I would definitely recommend this company.
-Sandra from South Carolina, USA
I was extremely pleased, plants received were nice size and in good condition. I emailed questions and was promptly answered. I would definitely order from them again.
-Annie from California, USA
My water lily is beautiful and healthy! Thanks Utopia for providing such exciting new hybrids!
-Allison from Florida, USA
-Annette from California, USA
Thanks again for Lindsey Woods and Foxfire!!! They’re great!
-Jessica from Texas, USA
Beautiful lily. I love the pads…thank you sooo much…very easy transaction.
-Lorraine from Louisiana, USA
Plant arrived in great shape. Healthy and robust. Planted Lily and it responded immediately. Can’t wait for the blooms!
-Andrew from Florida, USA
Good product and sale.
-Timothy from Texas, USA
They looked to be in good condition, I’m really excited to see them all grow this summer. I will continue to recommend you guys to my pond friends.
-Eddie from West Virginia, USA
Plants got here in great shape.
-Jocelyn from Texas, USA
I hope you have a very successful business because you sure are a nice person!
-Frances from Arizona, USA
Thanks for the best and rarest again, perfect plants in perfect condition.
-Steve from Maryland, USA
Want to see even more feedback from our clients? Have a look at our 100% positive feedback via eBay.