Shipping Policies

Utopia Aquatic ships orders through the United States Postal Service from Riverview, FL.

USA Shipping

• When can I expect my order to be shipped?
  Shipping is done on Wednesdays. You will receive an email with a delivery confirmation number when your order is shipped.
  If no one will be able to accept the package, please give an alternative address such as a work address.

• How can I track my order?
  Once your order is shipped, we’ll send you an email with a link to tracking information.

• How are the items packaged?
  Your items are packaged securely to prevent damage. We use recyclable materials too!

International Shipping

 
Note: International orders over $500 and shipped for FREE.
 
Shipping abroad (exporting) is a careful process. Your items will be packaged securely, will be guaranteed to be true-to-name, and will arrive bare-root. There are more requirements that must be met in order for a shipment to arrive successfully: phytosanitary inspection and shipment via USPS Express Mail International.

• What is a phytosanitary inspection?
  All shipments need a unique certificate of phytosanitary inspection. This is to make sure that plants are free of pests & diseases. The cost for this service is $50.
  Note: some countries may require plants undergo specific chemical treatments.

• What is USPS Express Mail International?
  USPS Express Mail International is the most economical service for worldwide delivery. This service is also known as EMS. Delivery time takes about 7 days. The cost of this service begins at about $50. Please consider the costs associated (box, packing supplies, ice pack + the piece of mind that your plants will arrive within a week). Orders over $500 are shipped via USPS Express Mail International for FREE!

• What is is the smallest order amount?
  There is no minimum order size.

• When can I expect my order to be shipped?
  Shipping is done immediately after the phytosanitary inspection.